HP ProCurve networking products come with hardware warranties you would expect from HP. Our industry-leading HP ProCurve Lifetime Warranty♦ features next-business-day advance replacement (available in most countries)**, and includes coverage for fans and power supplies for the entire warranty period. HP ProCurve products have legendary HP quality, and our warranty is one way of demonstrating it.
The Hewlett-Packard Hardware Limited Warranty Statement containing the terms & conditions for the warranty on HP ProCurve products can be viewed at
www.procurve.com/warranty. The warranty period for each of our products is also listed there.
Support
Our warranty, though, is just the beginning of what we include with our products. To help make it easier for you to implement, use, and maintain our products, we also include many support features with our products such as self-help tools, which are available 24x7 on the web, telephone support,
email support & electronic case submission, and software releases.
Self-help, 24x7
Before using HP ProCurve email and telephone support, you should use these technical resources which are available 24x7 on
www.procurve.com:
* Cases are being worked on during standard business hours only. For business hours in your country, please refer to http://www.procurve.com/contact-support and chose your region and country
Telephone support, email support & electronic case submission
Technical assistance via email and telephone, as well as electronic case submission, is available during HP local business hours for product-specific questions on product features and specifications, installation, general configuration, basic troubleshooting, and usage. For many HP ProCurve products, we provide this telephone support and email support & electronic case submission for as long as you own the products. Please go to
www.procurve.com/contact-support to see the duration of telephone support and email support & electronic case submission for specific products. To submit an email question or a support case electronically, go to
www.procurve.com/email-support and complete the form. The turnaround time for email support and electronic case submission is usually one business day. For telephone support, refer to
www.procurve.com/contact-support for hours of operation and local phone numbers.
Software releases
There are 3 types of software releases for HP ProCurve products:
- Software maintenance releases, when and if available, which provide fixes for defects
- Software update releases, when and if available, which provide minor enhancements
- Software upgrade releases, when and if available, which provide major enhancements
In addition, site-specific fixes are sometimes distributed by an HP call center to provide a fix for a specific defect.
For many HP ProCurve products we provide software maintenance releases for as long as you own the products. We also provide software update releases with minor enhancements and software upgrade releases with major enhancements, when and if available, for as long as you own many of our products, including our switches.
Please go to www.procurve.com/software to see the duration of software releases or to download software for specific products.
To receive notification of new software releases, please register on the
My.ProCurve.com Web site.
Services
The benefits of the HP ProCurve Lifetime Warranty♦ and other support included with our products provide a robust platform for ongoing network support but many customers have advanced support needs. HP provides a full range of services to meet the end-to-end networking needs of our customers. Network lifecycle services form the core foundation of network consulting, assessments, planning, design, integration, deployment and management. HP offers a wide range of optional services to increase uptime, protect your technology investment and assist you with services such as:
- 24x7 phone support for hardware and software
- Onsite technical support engineer
- Direct access to HP ProCurve technical experts
- Customized support account management
- Installation & Startup Services
- Network Consulting Services
Choose HP services when you want to upgrade or extend your warranty coverage. HP can also provide integrated support for your entire IT infrastructure, including networking, servers and storage, to help you grow your business with expert support that’s affordable, personal, and scaled to your needs.
Services are also available through HP ProCurve channel resellers, who meet the most challenging customer networking solutions needs by designing and supporting complex networking and application environments. Contact your local HP ProCurve Master, Expert, or Professional channel reseller to learn more about their services and how they can meet your business needs.
Please go to www.procurve.com/services for more information.
♦
For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products have a five-year hardware warranty for the disk drive and lifetime hardware warranty (for as long as you own the product) for the rest of the module: HP ProCurve ONE Services zl Module, HP ProCurve Threat Management Services zl Module, HP ProCurve Manager Plus Agent with ProCurve ONE Services zl Module, and HP ProCurve MSM765zl Mobility Controller. The following hardware products and their related series modules have a one-year hardware warranty with extensions available: HP ProCurve Routing Switch 9300m series, HP ProCurve Switch 8100fl series, HP ProCurve Network Access Controller 800, and HP ProCurve DCM Controller. The following hardware products have a one-year hardware warranty with extensions available: HP ProCurve M111 Client Bridge, HP ProCurve MSM3xx-R Access Points, HP ProCurve MSM7xx Mobility and Access Controllers, HP ProCurve RF Manager Controller and IDS/IPS Systems, HP ProCurve MSM Power Supplies, HP ProCurve 1 Port Power Injector, HP ProCurve CNMS Appliances, and HP ProCurve MSM317 Access Device. Standalone software, upgrades, or licenses may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at
www.hp.com/go/procurve/warranty.
** Response times are based on local standard business days and working hours. Response times begin once HP has completed confirming the warranty failure and identifying the replacement part. Response time is based on commercially reasonable effort and subject to a daily shipment cutoff time. In some countries and regions and under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may be longer. Contact your local HP service organization for response time availability in your area.
